Frequently Asked Questions
If you can’t find the answers to your questions below, please don’t hesitate to contact us through the contact form below or emailing us directly at booking@returntoreverie.com. We are more than happy to help!
Where do you service?
We are based in Sacramento, but we’re happy to bring our services to events throughout the greater Sacramento area and beyond. Travel fees may apply depending on the event location.
How much is the travel fee?
We include up to 50 round-trip miles from Sacramento at no additional charge. If the total round-trip distance to your venue exceeds 50 miles, a travel fee will apply and will be clearly outlined in your quote and contract.
Do you provide prints?
Every package includes prints, available in either a classic photo booth strip (2×6″) or a full-size photo layout (4×6″).
I just booked my event! What are the next steps?
Congratulations, and thank you for choosing us for your event! Once your booking is confirmed, we’ll send you an event questionnaire to gather all the details we need, including your event information, print preferences, custom design requests, and any special instructions.
We’ll use your responses to prepare everything for your event and ensure your photo booth experience is personalized and seamless. If you have any questions along the way, we’re always happy to help!
Do you offer custom photo strip designs?
Yes! Custom designs are included with all of our packages. Just let us know what you have in mind, and we’d love to bring your vision to life.
How much time do you need to set up?
We require at least one hour before your event to set up our equipment. This allows us to ensure everything is fully tested and ready, so the booth runs smoothly throughout your event.
For outdoor venues, additional setup time may be required depending on the location and conditions. If our setup time may cause any scheduling conflicts with your venue or event timeline, please let us know in advance so we can work with you to make the necessary arrangements.
Please note that setup time is complimentary and is not deducted from the event time included in your package.
Do you carry liability insurance?
Yes! We can provide a certificate of insurance (COI) to your venue upon request.
What happens if I need to cancel or reschedule my event?
We understand that life happens and plans change. We will do our best to accommodate requests with sufficient notice. Please refer to your contract for our full cancellation and rescheduling policies.